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Immigration Law Blog

Thursday, December 20, 2018

USCIS Expands Information Services Modernization Program to Key Field Offices

Please be advised that USCIS has begun expanding its Information Services Modernization Program across key field offices beginning November 13, 2018 to now include the Detroit office and the five Los Angeles District offices.  During the first quarter of FY 2019, USCIS will implement the program in the Great Lakes and San Francisco field offices and across all New York City area field offices (NYC (Manhattan), Queens, Brooklyn as well as Long Island and Newark).  In fact, it is expected that by the end of 2019, INFOPASS appointments will no longer be available at any local USCIS office.  Individuals living in the areas covered by the program can schedule an appointment by calling the USCIS National Customer Service Center at (800) 375-5283.

Instead of having to make an in-person information services appointment to obtain immigration information or case status, the purpose of the Information Services Modernization Program is to provide that same information to individuals via USCIS’ call-up Contact Center and the USCIS.  It is, however, important to note that if it is determined that an applicant requires in-person assistance, the USCIS Contact Center will search for available time slots and help schedule necessary appointments with a local USCIS office.

For more information on the Information Services Modernization Program, please visit https://www.uscis.gov/news/news-releases/uscis-expand-information-services-modernization-program-key-locations.



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